I'm doing the same. Protip: if you do Live Chat, don't bother filling in all those details they ask for, for refunds and stuff, when you start the chat. They ignore whatever you've typed in there and just say "Hello my name is Naganhennajar, how may I help you?" I know, because the second time I went through the chat, I typed "APPARENTLY IT DOESN'T FUCKING MATTER WHAT I TYPE HERE BECAUSE YOU IGNORE IT." And so he did.
Quote:
Rajan: Hi, my name is Rajan. How may I help you?
Hogg: NEED REFUND OF BATTLEFIELD 3. ORDER NUMBER IS xxxxxxxxxx.
Rajan: Sure.
Rajan: Please provide me some time to check the order.
Hogg: YES SIR
Rajan: May I know the reason for canceling the order ?
Hogg: AMAZON HAS IT FOR $20 LESS
Hogg: I'M NOT GAY BUT $20 IS $20
Rajan: Please provide me the last four digit of credit card.
Hogg: YOU UNDERSTAND
Hogg: xxxx
Rajan: I truly understand you
Rajan: Thank you for verification. Please wait I will cancel the order.
Hogg: VERY MUCH THANKS
Rajan: Thank you for waiting.
Rajan: I have cancel the order.
Rajan: You will soon receive the confirmation email.
Hogg: I HAVE RECEIVED IT
Rajan: Is there any thing else I may assist you with ?
Hogg: NO SIR, I THANK YOU VERY MANY
Rajan: It was my pleasure to assist you today. I would appreciate if you can take some time to fill our customer service survey that you would receive in your email within next 24 hours.
Thank you for contacting Electronic Arts.
Bye and take care.