I swear, we do this every two years.
Quote:
Customer By Email (**** ****) - 06/23/2011 09:40 PM
Hello,
I logged into Gameday Audio today and a video advertisement played over the
page. This must be a mistake, as I did not pay to watch video
advertisements. Just thought you might like to know so you can correct the
problem.
(My account name: **** )
Thanks,
Brad
Quote:
Response Via Email(Customer Support) - 06/25/2011 05:07 PM
Dear Brad,
Thank you for your e-mail.
MLB.com Support appreciates your suggestions and comments and will direct them to the appropriate person. Unfortunately as of now, advertisements are included on the said package.
Thanks again for taking the time to share this with us.
Regards,
MLB.com Support
Quote:
Paying to watch video advertisements was not in the terms of service to which I agreed, nor was it one of the features advertised by MLB in the Gameday Audio page. Here are those features currently:
2011 Season Features
$19.99 / year
Every Regular Season game LIVE online
Every Postseason game LIVE online
Home, away and alternate feeds
(where available)
Full game archives
NO blackouts!
Here is a list that would be more accurate:
2011 Season Features
$19.99 / year
Every Regular Season game LIVE online
Mandatory video advertisements
Every Postseason game LIVE online
Home, away and alternate feeds
(where available)
Full game archives
NO blackouts!
NO disabling video advertisements!
You said that "as of now" the video advertisements are included with the service. They were not included in the terms of service as of the time that I entered a service agreement with you, and as far as I can tell, they still are not. Please disable the advertisements (or make them optional), or offer some other way to stop breaching the terms of your service agreement so customers have recourse to something other than courts or arbitration.
Also, please start being more honest with your customers. I remember this same thing happening two years ago, and customer service was just as unresponsive then. I can't think of a single other company who has undertaken this kind of negative change in service without a compromise or at least notification for their customers.
Brad