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My name is Jayson Cane and I will be answering your question today. Please do not reply to this email, submit any follow up questions here
Question (03/09/2010 7:20:12 PM): Just purchased battlefield bad company 2. After loading my first game I found the menu's worked fine, but on loading into my first game within 10-30 seconds the screen froze up with much of it pixulating and turning partly pink. This has been the same issue since. I've updated graphics drivers, sound drivers, directx, played with every graphics setting, sound setting I can find or think of. I've even gone into txt editing of some of the games files under suggestion of forums. Nothing has worked (started this process yesterday afternoon, total of about 8hrs into it now). In the last hour I just tried to load left4dead2, and on loading into a game it immediately gave me the same problem (has been working flawlessly since november until now). As soon as it freezes I get either intermitten or no sound, and cannot get off that screen (alt-tab, ctrl/alt/del, etc don't work). Only way out is to restart the computer. Getting a little frustraited here. Please help! Here are links to pictures I have taken of the screen after freezing:
http://i1014.photobucket.com/albums/af2 ... 0_1102.jpg
http://i1014.photobucket.com/albums/af2 ... 0_1100.jpg
Answered By Jayson C (03/10/2010 5:41:22 AM): If you are getting random characters, spots, blocks, glitches, pixilation, dots, textures, tears, lines and/or items on the screen, it may be that you might be experiencing some artifacting. You can download ATItool and run a scan test for artifacting.
http://www.techpowerup.com/atitool/ You might have a power issue that may be contributing. You are going to want to double check the voltage on the 12 volt rail in the bios. . Please enter your BIOS and look for one of the following menus: Hardware Monitor, HW Monitor, System Monitor, or PC Health Status. In this menu should be a live rating on the +12V. If this falls between 11.96V and 12.35V then your power supply is in proper working order. If does not, then please test your system with a different power supply that meets the requirements of the card. Next you want to check for temperature issues, verify that you are not over heating or running extremely warm. You might want to download EVGA Precision that you can find right on our website. This utility allows you to monitor the temps on your card. A typical idle temp for graphics cards would be 45-58c and 55-100c under load. Please let us know your findings. If the above checks out and is in spec, then it may be the graphics card needs to be replaced.
Thank you,
EVGA
Pretty quick response from EVGA support, and well explained. Impressed with their support so far. Will check it out tonight...